Privacy Policy

How Harsha Naturals collects, uses and protects your information — written plainly, the way we’d explain it in person at our Mylapore store.

Governed by the IT Act, 2000 * Reviewed periodically * Chennai, Tamil Nadu, India

We take security and privacy with the utmost regard. This policy explains how Harsha Naturals collects, uses, discloses and protects your information when you visit or shop with us. By using this website, you agree to the terms below — please read them, and do let us know if you have any questions.

01 Scope of this Policy

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including third-party websites, services and applications (“Third Party Services”) that you may access through our offerings, or to individuals we do not manage or employ.

We take care in selecting service providers with high privacy and security standards, but we cannot take responsibility for third-party providers. We encourage you to review the privacy policies of any Third Party Services you access.

02 Information We Collect

We collect only what we need to give you a safe, personalised and optimised shopping experience — and to keep improving our offerings. You can browse our website anonymously; once you share personal information with us, however, you are no longer anonymous.

1. Behavioural information such as referring URLs, exit URLs, browser information and IP address, gathered to understand and serve our users better.
2. Cookies, used to remember your session and analyse how our website is used. You may disable cookies, though some features may then be limited.
3. Purchase and buying-behaviour data, including billing address and payment instrument details for transactions.
4. Content from message boards, discussions or feedback you choose to leave with us.
5. Personal correspondence, such as letters and emails you send us.
6. Personally identifiable information — email address, name, phone number, and payment details — when you set up a free account.

03 Account Information

When you create an Account, you provide information such as your username, password and email address. By doing so, you allow us — and potentially others — to identify you, and you are therefore no longer anonymous.

We may occasionally use your contact information to share offerings we feel are important; you can unsubscribe at any time from your Account settings. We do, however, reserve the right to contact you where necessary — for instance, for account recovery.

04 How We Use Your Data

Your personal information helps us resolve disputes, troubleshoot problems, promote a safe service, process payments, understand consumer interest, inform you of offers and updates, personalise your experience, and detect and prevent fraud or error.

We may occasionally invite you to complete optional surveys asking for demographic details such as PIN code, age, education or income, purely to tailor the content and offers you see.

05 Sharing of Personal Information

We may share personal information with our corporate entities and affiliates to help detect and prevent identity theft and fraud, correlate related accounts, and facilitate co-branded services you request. These entities will not market to you unless you have explicitly opted in.

We may disclose information where required by law, or in good faith belief that disclosure is reasonably necessary to enforce our Terms, respond to claims of rights violations, or protect the rights, property or safety of our users and the public.

We also work with trusted third-party service providers for hosting, payment processing, storage and analytics. Any provider given access to your information operates under our instructions and strict confidentiality obligations.

06 Links to Other Sites

Our website may link to other websites that collect personally identifiable information. Harsha Naturals is not responsible for the privacy practices or content of those linked websites, so we encourage you to review their policies independently.

07 Access & Control Your Information

You have the right to access, rectify, update or delete the information you’ve shared with us at any time — simply contact our customer support team and we’ll take care of it.

08 How We Secure Your Information

We follow generally accepted industry standards to protect the personal information submitted to us. Access is restricted to employees who genuinely need it to perform their role, and sensitive details — such as payment information — are encrypted using strong, industry-standard encryption during transmission.

While we implement robust safeguards, no system connected to the internet can be guaranteed fully immune to intrusion. We continuously work to keep your information as safe as possible.

09 How Long We Keep It

We retain your personal information only as long as you use our services, and as required by applicable law. In practice, information is deleted or anonymised upon account deletion, unless retention is necessary for legal compliance, fraud prevention, dispute resolution, or to continue improving our services.

10 Your Consent

By using our website and providing your information, you consent to its collection and use as described in this Privacy Policy, including how it may be shared. If we change this policy, updates will be posted on this page so you always know what we collect, how we use it, and when we disclose it.

Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder.